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FAQ's

How Do I Track My Order?

Once your order is shipped, we will email you a tracking number that you can use to track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.

Kreativ Freedom's Return Policy ✨

At Kreativ Freedom, we pour our heart ❀️ and soul into every piece we create, ensuring they resonate with your unique style and personality 🌟. We understand that sometimes things don't work out as planned, and we're here to help when they don't 🌈.

Custom & Personalized Items: 🎨 Your individual touch makes these items super special 🌟. Because they're made just for you, or have that personal flair πŸ–ŒοΈ, we can't accept returns or exchanges for any custom-made or personalized items. Think of them as your personal signature pieces! ✍️

All Other Treasures: πŸ›οΈ For all other goodies like our vibrant t-shirts πŸ‘•, charming mugs β˜•, and other non-customized items, you have a comfy 30-day window to decide if they're a perfect match for your home or wardrobe πŸ‘šπŸ‘. Not feeling it? No problem! Just send it back to us within those 30 days. Remember, the journey back to us is on you, so the return shipping cost is your call πŸ“¦.

Refunds: πŸ’° Once your return reaches us, we'll make sure everything is in tip-top shape and process your refund pronto. We aim to keep the process smooth and hassle-free πŸ’«.

Our Promise to You: πŸ’– Your happiness is our top priority. We're here to make your experience with Kreativ Freedom nothing short of delightful 😊. If you have any concerns or questions, we're just a message away πŸ“©. Let's make your world a little more creative and a lot more joyful! 🌍✨

Kreativ Freedom's Cancellation Policy 🚫🎨

At Kreativ Freedom, we start crafting your personalized and custom-made treasures πŸ–ŒοΈβœ¨ as soon as your order is placed. Due to the unique nature of these items:

Personalized & Custom-Made Items: ❌ Once you've made your order for these one-of-a-kind pieces, cancellation isn't an option. We dive right into creating something that's exclusively yours, making it uniquely tailored just for you! 🌟

All Other Orders: βœ… Changed your mind? No worries! You can cancel any non-customized order as long as you haven't received a tracking number πŸ“¦. Just give us a heads-up, and we'll hit the pause button on shipping.

Need Help? πŸ™‹β€β™€οΈ If you have questions or need a hand with your order, we're always here to help! Shoot us a message, and let's make sure you're over the moon with your Kreativ Freedom experience! πŸŒ™βœ¨

Can I Order in Bulk For My Business or Event?

Yes, we offer bulk ordering for businesses and events πŸ’πŸŽ‰. Please contact our customer support team πŸ“§ or visit our website's custom orders section 🌐 to discuss your specific requirements, including quantities πŸ“¦, customization options 🎨, and any applicable discounts πŸ’°.

How Can I Contact Customer Support?

Our dedicated customer support team is available to assist you. You can reach us by email at [info@kreativfreedom.com]. We strive to respond to all inquiries within 24 hours during business days.

What Is Your Shipping Policy?

We offer standard shipping via USPS (US Postal Service) for all orders. Please allow up to 5Β business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. For international shipping, delivery times may vary based on the destination.

How Long Does It Take For My Order To Be Processed and Shipped?

We strive to process and ship orders as quickly as possible. Please allow up to 5 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, you will receive a confirmation email with the tracking details.